1. Who we are
Fortrex Trade is a trading name of Fortrex Global Ltd. Fortrex Global Ltd is the controller of personal information described in this policy.
Registered office: 66 Paul Street, London, England, EC2A 4NA
2. Information we collect
We may collect information you provide when you contact us, make a sourcing request, request a quotation or enter into discussions with us. This may include:
- your name, job title, company and contact details;
- product requirements, quantities, specifications, budgets and target dates;
- messages, documents, images and other files you choose to provide;
- records of our communications and commercial relationship; and
- limited technical information associated with use, security and operation of the website.
Please do not submit sensitive personal information or confidential third-party information unless it is necessary and you are authorised to do so.
3. How and why we use information
We use personal information to respond to enquiries, understand sourcing requirements, assess whether we can assist, communicate with suppliers where instructed, prepare proposals, provide agreed services, administer our business, keep appropriate records and protect our legal rights.
Our lawful bases
- Contract: to take requested steps before entering into a contract and to perform a contract.
- Legitimate interests: to respond to business enquiries, manage relationships, operate securely and improve our services, where those interests are not overridden by your rights.
- Legal obligation: where we must keep or disclose information to comply with law, tax, accounting or regulatory requirements.
- Consent: where consent is specifically requested, which you may withdraw at any time.
We do not use solely automated decision-making that produces legal or similarly significant effects.
5. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, maintain business records, comply with legal and accounting duties and establish or defend claims. Retention periods vary according to the nature of the information and relationship. Information that is no longer required is deleted or securely anonymised.
6. Security
We use reasonable organisational and technical measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure.
7. Your data protection rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain processing, receive certain data in a portable format and withdraw consent. These rights are not absolute and exemptions may apply.
We may ask for information to verify your identity before responding to a request.
8. Third-party websites
Our website may link to third-party websites. Their collection and use of personal information is governed by their own privacy policies, and we are not responsible for their practices.
9. Changes to this policy
We may update this policy when our services, website or legal obligations change. The current version and its update date will be shown on this page.
10. Contact and complaints
For privacy questions or to exercise your rights, email contact@fortrextrade.com or write to Fortrex Global Ltd at the registered office above.
You also have the right to complain to the UK Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint for current contact information and guidance.